Frequently Asked Questions

TrAC provides carrier-grade Internet, national and international data transport, and network infrastructure services that enable operators, service providers, and enterprises to expand their reach and capabilities.

Yes. If you hold an Internet service licence, TrAC provides the infrastructure needed to deliver white-label, business-grade Internet services without building your own network.

Yes. Our network supports reliable data transport within Rwanda and across regional and international routes, helping customers connect locations, networks, and services.

Yes. Wholesale customers can deliver TrAC’s connectivity and hosting services under their own brand, supported by our infrastructure and technical expertise.

Yes. Our white-label Cloud services allow providers to expand their offerings without the cost and complexity of building their own Cloud infrastructure.

Yes. Wholesale customers can leverage our Tier III Data Centre facilities to host infrastructure, applications, and customer services in a secure and scalable environment.

No. TrAC’s own site already positions the offer for multinational carriers, national ISPs, smaller regional providers, and newer operators. TrAC scales to fit – regardless of where you are in your growth.

Yes. If you hold an Internet service licence, TrAC provides the infrastructure and support needed to deliver white-label, business-grade Internet services without the cost and complexity of building your own network.

Yes. Wholesale customers can offer TrAC’s Internet, hosting, and network services under their own brand. Our infrastructure and support teams operate behind the scenes, enabling you to deliver reliable services without having to build and manage the network yourself.

TrAC delivers dedicated connectivity solutions designed for organisations that require high performance, reliability, and secure communication between sites, teams, and systems.

Yes. We design connectivity solutions that securely connect offices, facilities, and operations across multiple locations.

Yes. TrAC’s fully managed private networks can be configured as secure standalone environments or integrated with Internet and Cloud services.

Yes. Our Cloud environments are designed to support business-critical workloads, secure access, and operational resilience across complex organisations.

Our Tier III Data Centre provides secure hosting for applications, infrastructure, and business systems, helping organisations strengthen resilience and reduce operational risk.

Yes. Our team works closely with organisations to design solutions that align with their operational, security, and performance requirements..

TrAC offers both fibre and wireless home Internet, ensuring you receive the best connection available in your area. Fibre delivers high-speed performance where available, while wireless provides reliable connectivity where fibre has not yet reached. Whichever option you choose, you can count on a stable connection designed for streaming, working, learning, and staying connected every day. Check our plans and contact us to see what is available in your area.

Simply contact our team or submit an enquiry online. We will confirm serviceability, the best access method for your location, and the next steps for installation.

If you regularly stream, work online, or have multiple devices connected, home internet gives you a faster, more stable connection than mobile data, so you can stay connected without interruptions or unexpected usage limits.

TrAC designs home connections for stable day-to-day performance. Our technology is weather-resistant, so rain will not affect the stability or speed of your connection.

Once serviceability is confirmed and payment is completed, installation is typically scheduled within 48 hours at a time that suits you.

TrAC sends a renewal reminder before the expiry date, including the due date. Please ensure payment is made on time to avoid any service disruptions. Payments should always include the right customer or invoice reference so they can be matched quickly.

Yes. If your needs change, TrAC can help you switch to a package that better fits your household’s service use.

First, check that your router or ONU is powered on and that the indicator lights appear normal. If the device is not powering on, try plugging it into a different socket.

Please avoid restarting the device before contacting support, as this may remove information that helps us identify the cause of the issue.

If you’re still experiencing problems, get in touch with our support team and we’ll assist you with the next steps.

No, TrAC is more than an ISP. It provides internet, private networks, cloud, hosting, and carrier services, and is now connected in to the CC platform. TrAC is using its connectivity to enable access in opportunity across Rwanda and East Africa.

An uncontended service, resilient network design, business-grade support, and the ability to serve both end customers and carriers. TrAC guarantees you’re always get what you pay for – backed by a fully protected ring network and 24/7 support from Kigali.

It means your connection is designed to deliver more consistent performance, even during busy periods. Rather than competing for bandwidth with large numbers of users, you can expect a more reliable online experience when it matters most.

Headquartered in Kigali, Rwanda, TrAC delivers connectivity solutions across Rwanda and the wider East African region, including Uganda, Kenya, Tanzania, and Burundi.

Connecting Communities (CC) is a platform. Enabled by connectivity, CC works to create access to essential services and tools in hard to reach communities. Bringing reliable Internet to more communities helps create opportunities to access services such as finance, clean water, agriculture, education, and healthcare.

Community Smart Hubs are physical locations enabled by TrAC connectivity, designed to bring digital tools and essential services closer to the communities they serve.

TrAC is expanding its network to bring reliable connectivity to more people and places. By improving access and strengthening infrastructure, we help communities stay connected to the opportunities and services that matter most.

It means TrAC stays involved after installation or go-live, with support, visibility, and ongoing improvement as customer needs change over time.

While both deliver reliable connectivity, SME services are designed for business continuity, supporting office operations, multiple users, and future growth with more structured support and scalability.

TrAC offers SME connectivity solutions designed for businesses of different sizes and requirements. Our team can help you select the package that best matches your usage, team size, and operational needs.

Yes. Our solutions are designed to grow alongside your business, making it easy to increase capacity as your requirements evolve.

Yes. Our SME solutions are designed to support modern business tools, including cloud platforms, video conferencing, digital payments, and collaborative applications.

Yes. TrAC can design and implement internal Wi-Fi solutions tailored to your workplace based on a site survey and your coverage needs.

Yes. Our Cloud services give growing businesses a secure and scalable environment for hosting applications, storing data, and supporting digital operations without investing in additional infrastructure.

Yes. Businesses can host critical systems and data within our secure Tier III Data Centre environment, helping improve reliability and business continuity.

Yes. Our private network solutions allow businesses to securely connect multiple locations and share information across sites.